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These legal terms govern how your account, transactions, and personal data are handled on 578jili, where access is available under local law. Read through the sections below to understand your rights, what this policy covers, and how to reach us when you have a question about your account or records.
Access to 578jili and the services described in these terms is available only where permitted under the laws of the Philippines and applicable regional regulations. We do not assert eligibility in regions where online account-based gaming is not authorised. By opening an account and using the platform — including wallet top-ups via GrabPay, fund transfers through PESONet, or placing activity through the lobby — you acknowledge that you have reviewed these terms and that use is consistent with the laws that apply to you. We collect and process account data as described in the data handling section of this policy. This includes account registration details, transaction records tied to local payment rails such as GrabPay and PESONet, device identifiers, and session activity. That information is used to operate your account, process transactions, and respond to support requests. We do not sell your personal data to third parties for marketing purposes. Retention periods are set by operational need and any legal obligations that apply to us in the jurisdictions where we are permitted to operate. If you have questions about how your data is held or want to request a correction, the contact paths listed in the support section of this page are the right starting point.
Not every element of your experience falls under this policy in the same way. Here is how we draw the lines across four key areas so you know exactly where these terms apply and where separate rules or third-party conditions take over.
Login sessions, account creation, identity verification steps, and session continuity across devices are all governed by this policy. If your account is suspended or access is restricted, the process for raising that with our team is set out here.
Deposits and withdrawals processed through GrabPay or PESONet are subject to both this policy and the terms of the respective payment service. We record transaction details on our side; the payment provider holds its own records independently.
Game titles available in the lobby — including Tongits Tournament, Perya Bingo, and Jetpack Crash — are delivered under content licences from their respective studios. This policy covers how we present and manage that content, not the underlying studio agreements.
Links or integrations pointing outside 578jili — including external payment provider portals and studio certification pages — fall under those third parties' own terms. We are not responsible for the privacy or legal practices of external services once you leave our platform.
Your account data belongs to your record with us, and this policy sets out concrete steps you can take. You can request a copy of the information we hold — transaction history, session records, and registration data — by submitting a request through the support channel listed on this page. If any detail on file is wrong, such as a contact address or linked payment method, you can correct it directly in your account settings or ask our team to update it on your behalf. Questions about how a specific transaction was recorded, why a session log shows a particular entry, or how long your data is retained can all be directed to our support team. We aim to acknowledge data-related requests within a reasonable period and will confirm the outcome in writing to your registered contact. If you close your account, we retain only the records that applicable law requires us to keep; the rest is removed in line with our retention schedule.
Submit a data access request to receive a copy of the information we hold on your profile, including transaction history linked to GrabPay or PESONet activity.
Update your registered contact information or linked wallet details in your account settings. For fields you cannot edit directly, contact support and we will process the correction for you.
If something in these terms is unclear or you believe a record is inaccurate, reach out through the contact paths in the support section below. We log every policy-related query and respond to the registered contact on file.
You may close your account at any time. After closure, we retain only the data that legal obligations require us to keep and remove the rest according to our documented retention schedule.
Policy questions, data requests, and account corrections all go through the same support channels. Pick the path that works for you — each one is monitored by the same team that handles account and wallet queries.
Open the chat icon from any page on 578jili to reach the support team directly. For policy and data queries, describe the specific issue so the team can route your request to the right person without back-and-forth.
Send a written request to our support email address — shown in your account dashboard after login — for data access requests, correction requests, or formal policy questions. Written requests create a clear record for follow-up.
Many account details can be reviewed or corrected without contacting support. Your dashboard shows your registered information, transaction history, and linked payment methods for GrabPay and PESONet at any time after login.
Here is how we approach the four areas that matter most to your account data and security. Each one reflects what we actually do on the platform, not a general statement about the industry.
Account records — including wallet transaction logs for GrabPay and PESONet — are stored on secured servers. We keep data only as long as needed for account operation or as required by applicable law. Retention periods are reviewed periodically and are not indefinite.
We use cookies to maintain your login session, remember your lobby preferences, and measure how the platform is used. You can adjust cookie settings in your browser. Disabling session cookies may affect account continuity across page loads or on a mid-range Android device.
Your account is protected by password authentication and, where enabled, additional verification at login. We do not share your credentials with third parties. If you suspect unauthorised access, change your password immediately and notify our support team through live chat or email.
When this policy is updated, the revised version is posted on this page with the date it takes effect. Continued use of your account after a policy update is applied constitutes acceptance of the revised terms. Check this page periodically to stay current.
Real questions from account holders about how this policy works, what data we hold, and what you can do about it.
This policy applies to account holders where access to 578jili is permitted under local law. Availability in the Philippines depends on the laws and regulations that apply to your specific region. If access is not permitted under the laws that apply to you, these terms do not create an entitlement to use the platform.
We collect registration details you provide at sign-up, transaction records tied to payment methods such as GrabPay and PESONet, device identifiers used during your sessions, and activity logs within the lobby. This data is used to operate your account and process transactions — not sold to third parties.
Submit a data access request through live chat or the email address shown in your account dashboard after login. Describe your request clearly — for example, that you want a copy of your transaction history or registration data — and the team will process it and respond to your registered contact.
Yes, many details can be updated directly in your account settings after login — including your contact information and linked payment method entries. For fields that are locked or tied to identity verification, contact support via live chat or email and we will process the correction.
Every deposit or withdrawal processed through GrabPay or PESONet is logged in your transaction history, visible in your account dashboard. The record on our side reflects what was processed through the platform. The payment provider also holds its own independent record, subject to their own terms.
After account closure, we retain only the records that applicable legal obligations require us to keep. All other data is removed in line with our retention schedule. If you want to confirm what is kept and for how long, send a written request through the email support path listed in your dashboard.