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This policy explains how 578jili handles the personal information you share when you create an account, make a deposit through GCash or GrabPay, or reach out for support. We keep this straightforward so you know exactly what we hold, why we hold it, and how you can act on it.
When you open an account on 578jili, you share certain information with us — your registered name, contact details, and the e-wallet or bank channel you use to move funds. We collect this information to operate your account, process transactions via GCash, GrabPay or PESONet where those rails are active, and to respond when you contact support. We do not sell your personal details to third parties, and we do not share them beyond what is needed to deliver the service or comply with a lawful request from a relevant authority. Data we hold about your account is stored in systems configured with access controls; only authorised personnel whose work requires it can view account records. Availability of this service depends on local law and is accessible only in eligible regions. If you are accessing from a jurisdiction where online gaming is restricted, this policy still governs any data you have provided, though access to the platform itself follows applicable local rules. We may update this policy when our data practices change; the current version is always the one shown on this page.
Transaction references tied to your GCash deposits are held as part of your account ledger and are accessible in your account history after login.
GrabPay payment references are logged under your account wallet and can be reviewed in the transaction section of your account dashboard.
PESONet bank transfer records associated with your account are retained for the period required to support withdrawal queries and account verification.
Not everything connected to your experience on 578jili is governed by this single document. Understanding the boundaries helps you know where to direct a query about your data.
Details you enter at login — email, password, device session — are covered by this policy. We handle these to keep your session continuous across a network switch or a locked screen.
Transaction references for GCash, GrabPay and PESONet deposits and withdrawals fall within this policy's scope as part of your account record, but the payment provider's own terms also apply to the transfer itself.
Game outcome data generated during play is stored as part of your account history and is covered here. The studios whose titles appear in the lobby — such as PG Soft or CQ9 — operate under their own data terms for game-engine activity.
Links or integrations that take you away from 578jili — such as a GrabPay checkout screen or an external support chat tool — are governed by those third parties' own privacy practices, not this policy.
You are not a passive subject of this policy. There are concrete steps you can take to review what we hold, correct something that is wrong, or raise a concern about how your data is used. Start with your account dashboard after login — your registered name, contact details and linked payment method are shown there and can be updated directly from the account settings screen. If you spot a discrepancy between your records and what appears in your transaction history, contact support with your account reference and the specific entry in question. For questions that go beyond a simple correction — such as asking what categories of data we hold or requesting that certain records be deleted — send a written request to our support channel marked clearly as a data request. We will acknowledge receipt and respond within a reasonable time. Where a matter relates to a GCash or PESONet transaction specifically, include the transaction reference so we can locate the correct record without delay.
Log in and open your account dashboard. Your profile details and transaction history are visible there, including GCash deposit and GrabPay payment references.
Update your registered name or contact information directly from the account settings screen. For changes that affect payment verification, support can walk you through the required steps.
Send a message to our support channel with 'Data Request' in the subject line. Include your account reference so we can locate the right records and respond accurately.
Where local law supports it, you may ask us to delete data we hold about you. Submit the request in writing through the support channel; we will confirm what can be actioned and what must be retained under applicable rules.
Privacy questions and data requests have a dedicated path at 578jili. Use the channels below to reach the right team. For account-level corrections, the dashboard is the quickest route; for formal data requests, the support email creates a written record both sides can reference.
Open the chat widget in your account to ask a quick question about what data we hold or how a transaction record appears. Available for logged-in accounts.
Send formal data requests — including correction, deletion or access queries — to our support email. Mark the subject 'Data Request' and include your account reference.
Review and update your own registered details directly from the account settings screen after login. No need to contact support for standard profile corrections.
We apply access controls and data handling practices designed to limit who can view account records and for how long. This section covers the four main areas that members ask about most.
We use cookies to maintain your login session across pages and to remember device preferences. You can manage cookie settings in your browser; disabling session cookies will affect how your account stays logged in between screens.
Access to your account record is protected by your login credentials. We recommend a password that is unique to 578jili. If you suspect unauthorised access, contact support immediately so we can review your account activity.
We retain account data for the period required to support your account, respond to disputes and meet any applicable regulatory obligations. Transaction records — including GCash and PESONet references — are held for the duration set by those obligations.
To request a correction, deletion or an explanation of what we hold, contact us through the support channel with a written request. We will confirm receipt and let you know the outcome within a reasonable period.
These are the questions we receive most often about how 578jili handles your data, what rights you have, and how to act on them.
We collect the details you provide during registration — your name, contact information and the payment method you link to your account, such as GCash or GrabPay. We also log account activity like login sessions and transaction references as part of your account record.
We do not sell your personal data. We share information only where needed to process a transaction — for example, a payment reference passed to GrabPay or PESONet — or where required by a lawful authority. Payment providers have their own privacy terms that govern the transfer side.
Log in and open your account dashboard. Your registered profile, linked payment details and transaction history are shown there. For a broader account of what categories of data we hold, send a written request to our support channel marked 'Data Request' with your account reference.
Yes. Standard profile details — name, contact information — can be updated from the account settings screen after login. For changes that affect payment verification, such as a linked GCash number, contact support and include your account reference so we can process the correction accurately.
We retain your data for as long as your account is active and for the period required after that to support dispute resolution and any applicable regulatory requirements. Transaction records linked to GCash, GrabPay or PESONet transfers follow the retention periods set by those obligations.
Contact support immediately through the chat widget or support email. Provide your account reference and describe what you noticed. We will review your account activity and, if necessary, take steps to secure your account while the matter is investigated.